Answers to your one-way taxi questions

You can book in three ways: (1) use the booking form on our homepage or any city/route page, (2) call our 24/7 helpline at +91 81244 76010, or (3) message us on WhatsApp. Bookings are confirmed instantly with driver details shared 30–60 minutes before pickup.

We recommend booking at least 4–6 hours in advance for outstation trips, and 1–2 hours for airport pickups. Last-minute bookings are also accepted subject to vehicle availability — call us directly for fastest confirmation.

Yes. Our service runs 24/7, 365 days a year, including Sundays, public holidays, and festival days. Early morning (3–6 AM) and late-night drops are available across all serviced cities.

Absolutely. During booking, share the traveller's name and contact number. Our driver will coordinate with the actual traveller, while billing details remain with you.

Currently bookings are handled through our website, phone, and WhatsApp — which keeps the process simple and avoids app installation friction. A native app is on our roadmap.

One-way fares are calculated as: distance (km) × per-km rate. Sedan starts at ₹14/km, SUV at ₹19/km, and Innova Crysta at ₹22/km. Driver bata, GST and tolls are included unless explicitly listed as extra (e.g. inter-state permits or parking).

In a round trip, you pay for both directions plus driver halt charges. With OneWayTaxi.ai, you pay only for the kilometres you actually travel — typically 40–50% cheaper than round-trip operators. We bear the risk of finding a return passenger.

Yes — tolls, driver allowance (bata), and GST are included in the displayed fare. The only extras (when applicable) are: night charges after 10 PM, inter-state permit fees, parking at the destination, and waiting charges beyond the free 30-minute window.

No hidden charges. The only situational add-ons are: (1) night charges (₹250–₹500) for trips after 10 PM, (2) waiting charges (₹150/hour after 30 free minutes), (3) inter-state permit on cross-border routes, and (4) parking fees at the destination. All of these are disclosed up-front during booking.

Yes. While our specialty is one-way drop service, we also offer round-trip cabs, multi-day rentals, and local sightseeing packages. Round-trip pricing includes driver bata, halt charges, and a daily kilometre allowance.

For one-way drops, we have a 130-km minimum billing on outstation routes. Local trips within a city are charged on actuals with a minimum of ₹500 (sedan).

We offer 7 vehicle categories: Mini/Hatchback (4 seats, ₹13/km), Sedan (4–5 seats, ₹14/km — Etios, Dzire, Xcent), SUV with carrier (7+1 seats, ₹19/km — Ertiga, Innova), and Innova Crysta (premium, 7 seats, ₹22/km). All vehicles are AC, GPS-tracked, and well-maintained.

Every driver in our network is background-verified, holds a valid commercial driving licence with badge, and has at least 3 years of professional experience. Drivers undergo behaviour and route-knowledge briefings before joining our network.

You can request a category (Sedan, SUV, Crysta), but specific models within a category are subject to availability. If a particular model is critical (e.g. Innova Crysta vs. older Innova), call us before booking to confirm availability and any price difference.

Most of our drivers speak Tamil, Kannada, Malayalam, Telugu, Hindi, and basic English. Drivers familiar with the destination state are preferred — for cross-state trips we typically assign drivers comfortable in both languages.

We accept UPI (PhonePe, Google Pay, Paytm), debit/credit cards, net banking, and cash. For booking confirmation, we typically take a small advance via UPI or a card hold. The balance can be paid to the driver in cash or UPI at trip end.

Cancellations made more than 4 hours before pickup are free. Cancellations within 4 hours incur a ₹200 service charge. No-show or cancellations after the driver reaches pickup attract a ₹500 charge.

Refunds for eligible cancellations are processed within 3–5 working days to the original payment source. UPI refunds are typically faster (within 24 hours). Contact our support team for refund tracking.

Yes — you can reschedule once for free up to 2 hours before pickup, subject to driver availability for the new slot. Call our support line to reschedule.

Trips that begin or end between 10 PM and 6 AM attract a night charge of ₹250 (Sedan) to ₹500 (Innova Crysta). This is the same rate the driver pays for night halt and is non-negotiable per industry norms.

30 minutes of waiting time is included free at pickup. Beyond that, ₹150/hour applies for sedans and ₹250/hour for SUVs. For multi-stop trips, plan stops in advance to avoid waiting charges.

Yes — we offer up to 2 short stops on outstation drops free of charge (e.g. food break, restroom). Longer stops or major detours may add to the kilometre count and fare. Mention any planned stops at booking time.

We track flight arrivals automatically. Up to 60 minutes of free wait time is included for delayed arrivals (vs. the standard 30 mins). Beyond that, the standard waiting charge applies.

Yes — the driver handles all permit paperwork. For cross-border routes (e.g. TN→KA), inter-state permit fees may apply (typically ₹300–₹800 depending on the corridor). These are added to the final bill if applicable.

We serve 220+ cities across Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, and Puducherry. Major routes include Chennai-Bangalore, Bangalore-Coimbatore, Chennai-Madurai, Bangalore-Mysore, Chennai-Pondicherry and pilgrimage circuits to Tirupati, Sabarimala, Velankanni, and Rameswaram.

Yes — we serve all major South Indian airports: Chennai, Bangalore, Hyderabad, Kochi, Coimbatore, Madurai, Trichy, Trivandrum, Mangalore, and Calicut. Airport pickups include flight tracking and 60-minute free waiting.

For any issue mid-trip — driver concern, route deviation, vehicle problem — call our 24/7 helpline at +91 81244 76010 or message us on WhatsApp. Most issues are resolved within 10 minutes.

Yes — we issue GST-compliant invoices on request, suitable for company reimbursement. Mention your company name and GSTIN at booking, or email us after the trip with trip details to receive an invoice.